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Exchange & Returns Policy

Exchange & Returns Policy

If you are not happy with your purchase, exchange or returns are welcome within 14 days (you will be liable for all shipping costs)

Fees of £108 will be charged for purchasing a rug more than £500

The return items must be sent within 14 days of receipt.

Conditions of returned items:

The item should be returned exactly in the same condition as sent out, with all
tags still attached.

If the product has not been returned as requested, in its original condition, we reserve the right to refuse the exchange or the refund.

Be careful to use the appropriate packaging to protect your item during transit.

Lost or damaged in transit:

We cannot accept responsibility for any items lost or damaged in transit.

We strongly advise that a proof of postage certificate (free at your post office) be obtained when returning any item.

Refund Process:

You will receive an email confirmation for the refund been made.

​Lost or Damaged in Transit :

We cannot accept responsibility for any items lost or damaged in transit.  We strongly advise that a proof of postage be obtained when returning any item.